After 20+ years in hospitality leadership and human resources, Matt Heller founded Performance Optimist Consulting in 2011 with one simple goal: Help Leaders Lead. Matt now works with organizations large and small to help them improve leadership competencies, customer service, employee motivation and teamwork.
As a speaker, workshop facilitator or coach, Matt has a developed a proven track record for being able to easily relate to those around him, giving them solid tools they can use immediately. His engaging presentations not only captivate the learner’s attention, but also encourage them to get involved and participate.
His first book, "The Myth of Employee Burnout” (2013) addresses how leaders can overcome the all-too common phenomenon of employees burning out, or losing motivation over time.
His latest book, "ALL CLEAR! A Practical Guide for First Time Leaders and the People Who Support Them" (2017) tackles the difficult process of transitioning to a leadership role. The book provides valuable lessons both for the newly promoted leaders as well as the management teams charged with supporting and guiding their journey.
In 2017, Matt received the Meritorious Service Award from the International Association of Amusement Parks and Attractions
“I was privileged to attend Matt's recent presentation at the Human Resources Association of Palm Beach County in Boca Raton, FL. As a professional facilitator and public speaking coach, I am frequently amazed at the lackluster content and delivery of many, if not most, presenters. Not Matt! Even before our meeting started Matt sat at our Membership table to greet attendees as they arrived.
Once he started his presentation, he engaged the audience and welcomed participation and feedback. His dynamic yet relaxed delivery proves his expertise in speaking. His knowledge of his topic allowed him to present without reading and allowed him to field questions easily and appropriately.
Matt is one of the best speakers on his topic I have ever heard. You will not be sorry to engage Matt as a keynote or breakout session speaker for your professional association, conference or organization."
Laurie Glover - QSTS, Inc.
"I have known Matt Heller for several years. I consider him a friend as well as a colleague. Matt is an amazing authority on training for the amusement industry. His work experience gives him instant "street credit" with his audience. Most recently, Matt conducted a Leadership and Train-the-Trainer session for over 200 of our seasonal management staff. What a terrific way to kick off the 2012 season! Matt was both enlightening and inspiring. I have heard feedback from each of our departments stating how their seasonal management team are referencing and implementing the skills learned during Matt's presentation. We can't wait to bring him back again!”
Jana Evanger - Schlitterbahn Waterparks
“While there are many positive words and phrases I could use to describe Matt Heller, “Exceptional” is the first one that comes to mind. I’ve had the pleasure of attending many of his educational sessions at both the IAAPA Expo and AIMS Safety Seminar, and he never ceases to impress. Matt has the ability to not only captivate an audience with his energetic and engaging style, but also provide attendees with real, workable ideas on how to overcome many of our industry challenges. His creativity, passion, sense of humor and sincerity shine through with every interaction – both in large groups and one-on-one. His superior knowledge and skills make Matt a true star in our industry."
Dino Fazio - Morey's Piers
To book Matt for your next event, call 407-435-8084