Practical lessons. Quick application.

POC YOUniversity Summer School will take the guesswork and burden out of developing your up-and-coming leaders DURING the season!

Designed for front-line operational leaders, the lessons are broken into bite-sized portions (usually less than 5 minutes), perfect for quick learning while still serving your teams and your guests.

The experience

Each lesson comes from the practical experience of Matt Heller, a 35+ veteran of the attractions industry, someone who lived in the trenches for many years and can share real-life examples and strategies to the next generation of leaders. Lessons include immediate takeaways and ideas for application to build skills quickly.

The 16 lessons include topics such as:

• Recognition

• Accountability

• Teamwork

• Leadership Influence

• Communication

• Managing Conflict

• Coaching

• Managing Up

• And more!!

Students will be presented with articles and videos supporting the main topic in each lesson, along with a Call to Action. This will be their opportunity to determine how they are going to apply their learnings in the week ahead. For accountability, the next lesson prompts them to recall and reflect on the progress they have made the previous week.

By the end of the program, participants will have learned about and practiced 16 critical leadership skills!

The audience

Individuals taking on an operational leadership role in any department or discipline (guest facing or non-guest facing). Appropriate for people with titles such as Supervisor, Lead, Coordinator, or Manager, both full time and seasonal.

Per student investment is $99/month (4 months/16 weeks)